WORLDWIDE DELIVERY & SAME DAY DISPATCH
FREE UK SHIPPING ON ALL ORDERS OVER £75
15% OFF FIRST ORDER USE CODE FIRST15

FAQs:

How Does One Size Work?

At Portare we offer ladies’ fashions to fit sizes 8 to 22.Some are size specific but 90% of our statement pieces are designed in one size to flatter, the fit is just different, so you don’t need to worry about what size to order. Each product has details on the fit to guide you as to whether it works for a size 8 to 18, or a size 10 to 22, depending on the design, style, cut and fabric.We’re famous for our soft jersey signature designs, made in Italy with natural give and a fluid drape, so our one size fit is perfect for you to order online.

 

If you’d like to ask a little more about how any Portare item might work for your figure please call us on 0333 015 0689.

How Can I Pay For My Order?

You can pay securely online by all mayor card processing companies.Your card will be charged once you complete the checkout process and confirm your order on the website. All transactions are processed through Shopify Payments in pounds sterling (£) for your security.

If you have any questions please call us on 0333 015 0689

Can I Place an Order Over The Phone?

Yes, with pleasure.At Portare we are passionate about giving you the very best possible customer service with a personal touch. If you would like to place your order by telephone please call us:

Order line 0333 015 0689

Mon – Fri 10am – 3pm

Alternatively you can place your order online 24 hours a day, 7 days a week.

How Long Does Delivery Take?

At Portare we aim to get your orders to you quickly and safely. This is usually within 2-3 working days from the date of your order confirmation email. 

If an item is in stock it should arrive to you within 3 days.You may order an item that is on ‘back order’ which means it is on its way to us. often from Italy, or other suppliers and may take up to 14 days.You may receive separate packages which arrive on different days as we try to send goods that are in stock immediately and then send the outstanding goods as soon as they arrive from our suppliers.

Orders placed for Savage jewellery are handcrafted lovingly to order with a creation time of up to 7 working days.

If you are waiting for a delivery but have no tracking information please email:

whereismyorder@portare.co.uk

If you have an urgent delivery request please call us on 0330 223 2349

How Do I Return An Item?

You may return items to be received by us in their original condition within 14 days of receipt of your parcel.

Please be careful when trying on items that you are not wearing any makeup, deodorant, body lotion or jewellery that may leave a scent, mark or damage the item. Unfortunately if any items are returned in an unsaleable condition we will not be able to accept them for return. Portare reserves the right to refuse a return or exchange for any item send back in a condition where the item has been used or damaged.Only items that Portare can confirm as new and unused will be eligible for return or exchange, when they have reached our returns department within the timeframe outlined.

Portare will not accept returns or exchange goods for any non faulty items that have been worn, washed or with tags removed.

We will not refund or exchange items which we believe failed to meet the standards stated above. Upon the return of the item you will be refunded via your original payment method.

Make returns as normal via the Post Office using Royal Mail. Returns must be paid for by you but you will receive a £5 voucher towards your next purchase, if you require this voucher please let us know.

Returns should be addressed to: Portare, 13 Regent Street, Barnsley, S70 2EG

Please make sure you obtain proof of postage, and if possible request a signature as your parcel is your responsibility until it reaches us.

If you have any questions please email returns@portare.co.uk

Can I Sell Portare Clothing in my Own Boutique?

Yes you can!

Portare is fast becoming the go-to brand for affordable Italian fashion. Specialising in small, short order, in- season collections with a quirky twist our essentials are now stocked by some of the UK’s most successful indie retailers looking to entice customers regularly in-store. To find out how Portare collections can work for you please contact our wholesale department by emailing wholesale@portare.co.uk

Ask Your Question in the From Below:

Top